He has to say something like this, I suppose, but it would be nice to acknowledge that dealing with the Passport Office or Revenue is a far smoother experience than big companies like Sky or Three Mobile.

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I sincerely do not think that public-facing public sector services need to copy the private sector’s homework. And a lot of the biggest inefficiencies in the state machine are policies that are wasteful at a conceptual level.

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LOL. LMAO. In leadership in a company whose entire business depends on giving people tools to sort for critical data, and you have no clue why a tool that mass generates empty data with no meaningful sense of sorting value, would be bad for workflow? You made a spam generator for work.

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'When your whole industry no longer exists in the same way, and you’ve devoted 20, 30 years of your life to it, it’s hard not to feel cheated for taking it so seriously. I think that’s incredibly difficult to take.' www.independent.co.uk/life-style/m...

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Stumbled across this picture and boy howdy if that aint the vibe

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