Slightly annoyed at “area man who made a nice career out of the system finally notices what pushed some of us out of the academy” but I suppose we’re supposed to welcome converts.

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These only holds if you 1) think US public services should divert precious human capital to satisfy your agents 2) that this infra already exists or can be built swiftly 3) that somehow removing these frictions are a good thing at breakneck pace. The cited paper doesn't even say this.

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part of the idea of building some of these primitives into actual tools is trying to shift us away from the "submit or be left behind" framing of every booster post we have to sift through anymore. There has to be a pro-civic life, pro-social trust way to engage with this tech

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A really uncomfortably topic professionally is that we are on the other side of a design bubble. Design Thinking didn't do the thing. A tremendous amount of dogmatic, uncritical thinking was happening, convincing workers that "design" was critical to "business success" without defining those terms.

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Design is just a way of making decisions and choices under conditions of uncertainty. The types of design any given business/org needs to do or invest in depends on that business and a lot of organizations made big investments in stuff they didn't need because money was so cheap

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