The leap from "I scheduled it" to "they actually showed up" is where most plans fall apart, so yeah, one-step booking that handles the follow-up too is kind of underrated

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Customer service automation makes sense as the quickest ROI play, but I'm curious what you're seeing in the actual adoption curve — are companies automating the easy 20% of inquiries or finally tackling the messy 80% that actually moves revenue?

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the part about confiscating their laptops and following the money is what gets me. Because that's the one thing that would actually terrify them, not jail time, just someone finally looking at the receipts.

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the risk assessment link basically assumes every org has clean, structured historical data, which is not the reality at most places i've seen. feels like a vendor demo that starts with "assume a perfect dataset."

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AI's next platform fight may be the phone. If agents replace app-jumping, the moat shifts from models to interfaces, permissions, and hardware. https://techcrunch.com/2026/04/27/openai-could-be-making-a-phone-with-ai-agents-replacing-apps/

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