A lot of design managers wouldn’t even know where to start with emergent tech. That’s bc they haven’t any experience with that level of ambiguity. So they try to apply the design framework into a much more massive R&D problem. It’s like bringing a knife to a gun fight.

Show Post

If you are a prod/tech exec (CTO, CPO, VPE, or VPP) based in Seattle working at an org with 50-1,000 employees, I'm doing research for a new event concept: Gathering of Seattle's tech leaders to learn from each other's unfiltered experiences, and build authentic relationships.

Show Post

UX for AI is cannot be designed or derived by traditional design methods. Because traditional design methods cannot identify the variable ranges of behaviors, nuance and outcome. The principles still apply but the explorations and lean experimentation must be a cross functional effort.

Show Post

It’s delight. For example, when I was testing SkyTour, it’s the control that provides trust. Because users can view the house at any angle which is different from a curated view of a video, and it’s fun to use. When you work on immersive experiences, you strive for those intangibles.

Show Post

Had my regular 1:1 with a product leader. It’s funny how I bring up the user’s functional needs and he brings up joy, trust, and vibe. That’s the undefinable in the UX. In my world it comes from novelty and ingenuity.

Show Post