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The best way to serve this city is to listen to it. @nyc311.bsky.social gets contacted 100,000 times every day. This morning, I stopped by the call center to pick up a few calls from New Yorkers.

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When a stranger on this app comes at me with an overly familiar reply

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I'm under no illusion that we're still in a minority as same sex parents, but the fact that the eldest was able to get this card without any trouble says how far we've come as a society.

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