asthompson.bsky.social
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👤 Joined on 20 October 2023
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@asthompson.bsky.socialTuesday's Most Read # 3 - At Any Cost: New York is the one American city that only gets more expensive. In culture of predictability, why the demand for a place so unpredictable? link.theoverheadwire.com/734yx Components @kpaoletta.bsky.social
Show PostI warned against "design thinking" in my book Customers Included... 10 years ago. At last the market seems to be catching up. Glad to hear that better alternatives are (back) in demand. My own work in customer experience strategy is very much alive: creativegood.com/services/lis...
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