Impactful new blog from @jenniferuamarachi.bsky.social showing how Universal Credit sanctions are causing more harm than good. The system needs reform so that young people are given the support they need to engage + thrive.

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❗Only 33% of young people think the Jobcentre is for people "like me" Our new research (written with @kslharrison.bsky.social and Summer Jones) suggests why + what to do about it: www.citizensadvice.org.uk/policy/publi... 🧵

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The government is rightly concerned about the 1 million young people not in employment, education or training. But our new research highlights a crucial issue: the standard Jobcentre model isn't built to address young people's specific challenges. 🧵👇 www.citizensadvice.org.uk/policy/publi...

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Ever been sent round and round in circles by an AI chatbot when trying to get through to customer care? You're not alone. Our research shows they wasted time, caused stress and delayed problem solving for more than half of users. Read more ⤵️ https://bit.ly/46WiNEx

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