Chris Graham
chrisgrahamuk.bsky.social
Chief Executive at Picker. Interested in health policy, person centred care, and in understanding, measuring, and improving patient and staff experiences. All views are my own, reposts are not endorsements.
👤 Joined on 15 August 2024
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- 15 Ağu 2024, 13:38
🎉 Bluesky'e katıldı - İlk kullanıcı adı:
@chrisgrahamuk.bsky.social
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Excited to see this new study of defensiveness to patient feedback + the impact on organisational learning, based on stories shared on @careopinion.org.uk. It's long + complex, so will need some digesting... 🤓 journals.plos.org/plosone/arti...
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Our Group CEO, @chrisgrahamuk.bsky.social's @bmj.com opinion piece emphasises that to rebuild public trust in the NHS, the service must reduce long waits and the harm they cause. 👉Read more: www.bmj.com/content/389/...
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"why don't we rebrand ourselves as something everyone famously hates?"
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"This is the third consecutive year in which public satisfaction with the NHS reached a new record low." To restore public confidence, the health service must reduce the fear and harm associated with long waits, writes @chrisgrahamuk.bsky.social www.bmj.com/content/389/...
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Public satisfaction with the NHS has dropped to a new low. But our policy director @laylamccay.bsky.social told LBC that an important part of the upcoming 10 Year Plan will be looking at improving patient experience and "how people can access the health service when they need it".
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