😍😍😍

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This is such an underrated insight. Frontline staff have real-time intelligence about what customers are actually asking for, complaining about, and responding to. Any marketing team that isn't tapping into that knowledge is working with incomplete data.

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Thank you to Frank McGothigan (@fordfoundation.org), Hansjörg Eberle (@fsd.ch), Wolfgang Jamman (ICSC) and @marniewebb.bsky.social (@techsoup.bsky.social) for helping ground this conversation in real needs and actionable pathways during this panel. The threats are shared. The response must be too.

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#Protectngo ’26 | 6th May @ Geneva Cyber Week We’re pleased to welcome @marniewebb.bsky.social, CEO of @techsoup.bsky.social. Marnie brings more than 30 years of experience collaborating with civil society organizations, governments, academia, and corporations. Stay tuned for more speakers!

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Exactly. The bottleneck moves upward. If you can’t reason about architecture, constraints, and failure modes, an agent just lets you generate bigger mistakes faster and with more confidence.

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