Ideally, doing good design for humans makes the humans like your product and want to be your customer. But if we’re the raw material (not even the product!) then the design that gets done isn’t for us.

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Oof, yeah, this articulates what's been rolling around in my head as I see research get gutted/eliminated. Of course you think research is a nice to have if you view it as a checkbox exercise and won't act on the recommendations or insights anyway.

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The "AI is taking jobs" narrative provides cover for the fact that in many cases it's just organizations no longer paying for skills or expertise they were ignoring or wasting anyway.

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A really uncomfortably topic professionally is that we are on the other side of a design bubble. Design Thinking didn't do the thing. A tremendous amount of dogmatic, uncritical thinking was happening, convincing workers that "design" was critical to "business success" without defining those terms.

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I redesigned my curriculum so it functions as both “scientific thinking in modern life” and “scientific thinking for building new worlds in the ashes of the old”…

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