Lou Downe
@loudowne.bsky.social did:plc:kc4mkij62qknufihjsoy437l
Founder of @theschoolofgood Chief bean-wrangler @brodbox Ex-Design Director of the UK Gov. Proudly dyslexic & non-binary 🌈 they/he
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Lou Downe (@loudowne.bsky.social) ist seit 14 August 2024 auf Bluesky. Das Konto hat 1.915 Follower, folgt 1 Konten und hat 152 Posts veröffentlicht.
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The work between services. Retelling the story, resending the evidence, chasing the handover. Each organisation can tick its box while the person is still stuck. An episode following the whole journey could show who’s doing the extra work when nobody owns the gap.
Post anzeigenI bet Bad Services is an excellent single word in German.
Post anzeigenDropped them at the @digitalservice.bund.de office library at 8:45 am this morning, and by 12:45, 2 of the 3 books were lent out. One person is a developer, the other is a transformation manager, which shows the broad appeal of #BadServices and the need for it in our German context.
Post anzeigenAs the current batch seems sold out elsewhere: Found plenty of copies of #BadServices at PRO QM in Berlin-Mitte, an excellent bookstore for architecture and design. For our book club at @digitalservice.bund.de, I needed to find more copies. Cc @theschoolofgood.bsky.social @loudowne.bsky.social
Post anzeigenThat is also why this slide/poster from @loudowne.bsky.social and @rufflemuffin.bsky.social resonated so much with me: bsky.app/profile/ruff... It’s such a burden if service designers have to do that all. That’s why having a transformation manager nearby as an ally is fantastic. 5/X
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